Shipping policy

Our shipping process is designed to be fast, reliable, and stress-free. Orders are processed quickly and delivered straight to your door across Australia. If you ever experience an issue with your order, our support team is here to help make it right.

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shipping policy

At CuraPet, we want to make sure your order arrives quickly, safely, and without any surprises. Please read the details below to understand how our shipping process works.

processing time

All orders are processed within 24–48 hours (excluding weekends and public holidays).

You will receive an email confirmation once your order has been processed and shipped.

shipping locations

At this time, CuraPet ships within Australia only. We do not offer international shipping.

delivery timeframes

Standard shipping across Australia usually takes 5–7 business days after dispatch, depending on your location.

Deliveries to rural or remote areas may take slightly longer.

shipping rates

We offer FREE shipping across Australia!

tracking your order

Once your order has shipped, you will receive an email with a tracking number and a link to track your delivery.

delays

While we do everything possible to ensure your order arrives on time, delays may occur due to:

 

-  Courier or postal service disruptions

-  Public holidays

-  High demand periods (e.g., sales or holiday seasons)

 

We appreciate your patience and understanding in these situations.

incorrect adress or delivery issues

Please ensure that your shipping details are correct at checkout.

 

CuraPet is not responsible for orders delivered to the wrong address provided by the customer.

 

If your package is returned to us due to an incorrect or incomplete address, we may need to charge an additional shipping fee to resend it.

lost or damaged parcels

If your order arrives damaged, please contact us within 7 days of receiving it with photos of the damaged items.

If your parcel is lost in transit, please contact us so we can assist in resolving the issue with the courier.

contact us

For any shipping questions or issues, please contact our support team:

📧 Email: info@curapetmd.com

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