Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
2. Product Questions
Will my pet or people in my home be affected by CuraPet?
Since pheromones are species-specific, you don't have to be worried about your pet, other animals or humans being affected by the CuraPet diffusers.
What are the ingredients?
Pheromones are a mixture of fatty acids. Our diffusers contain a gentle solvent, which helps dissolve the pheromones into the air so they can be sprayed or diffused.
How long will it take to see results?
Most pet parents will start to see their pet become calmer and more relaxed over the course of at least seven days of continuous use.
Where should I use the diffuser?
The plug-in should be used in rooms where your pet spends most of its time. Avoid using outlets that are under windows, near vents or close to doors as drafts will impair the proper diffusion of the pheromones. NO NOT plug the diffuser into a power strip or surge protector. The vial should always be directly below the plug-in unit for proper diffusion and to prevent leakage. To ensure the vial is always below the plug-in unit, ther is a swivel function on the prongs for outlets with horizontal orientations.
When should I use the diffuser?
The diffuser should be used around your home continuously when you notice your pet displaying signs of stress. The diffuser will help your pet feel more comfortable when unexpected disruption in your life occur such as visitors, storms, or loud noises.
Is the smell normal?
The pheromones are diffused when the plug-in unit heats up. As with any heating element, a slight smell may be present and is totally normal. If you find your diffuser has a stronger smell, please email us at info@curapetmd.com and we will be happy to troubleshoot with you!
Should I unplug the diffuser at night?
To keep the good vibes flowing, you should keep your diffuser plugged in at all times. If you notice your diffuser collecting dust, please unplug and follow the cleaning instructions in the user manual found in every box.
How often should I replace the diffuser?
We recommend replacing the refill vial every 30 days or when the liquid runs out. The plug-in unit should be replaced after 6 months of use or after you have used three refill vials (whichever comes first!)
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
How much does shipping cost?
We ship FREE Australia-wide!
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing info@curapetmd.com . We aim to respond within 24 hours.
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