Returns & Refund

Return & Refund
policy

Our return & refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe.

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After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@curatpetmd.com

Last updated: September 3, 2025

At CuraPet, we prioritize your satisfaction and strive to deliver a clear and efficient process for managing refunds and returns. This policy details the procedures to follow should you require a refund or wish to return a product. We recognize that situations can differ, so please take time to review the information provided below.

order finalization and modification or cancellation requests

After placing an order, it becomes final in most cases, making changes to shipping addresses, order specifications, or cancellations challenging to accommodate. Please carefully verify that your shipping information and selected items are accurate before completing your purchase. Although contacting our customer service team at support@curapetmd.com is always available, we cannot promise that requested modifications will be successful. Nevertheless, we pledge to make every sincere effort to help you adjust these details within our capabilities.

refund & return policy

Customers are granted a 30-day period from their order delivery date to submit refund or return requests. Should the product fall short of your expectations or arrive in damaged condition, we are dedicated to providing a refund or replacement within this 30-day timeframe.

Please understand that customers bear responsibility for return shipping expenses to our facility in Texas. We suggest utilizing a trustworthy shipping provider to guarantee the secure return of your item.

Please note that shipping charges incurred during the original order are non-refundable.

how to process a return or refund

To begin the return procedure, contact us at support@curapetmd.com. Our customer service representatives will walk you through the required steps and provide the support you need.

damaged or incorrect orders

Should you find upon delivery that your items are defective, damaged, or differ from what was described, we extend our sincere apologies for the inconvenience. Your satisfaction remains our top priority, and we are completely dedicated to swiftly addressing any problems you encounter. Please reach out to us immediately at support@curapetmd.com with specific details about the issue. Our committed customer service team will work earnestly to understand your concerns and direct you through the necessary resolution steps.

exceptions

Specific items cannot be returned, including perishable products, customized items, personal care goods, hazardous substances, flammable liquids, or gases. Sale items and gift cards are also non-returnable. If you have questions about a particular item's return eligibility, please contact us.

exchanges

For those seeking to exchange an item, we have established a simplified process designed for your convenience. Please follow these easy steps:

Initiate the Return by beginning with your original purchase. Use our standard return procedure and inform our customer service team at support@curapetmd.com of your exchange intentions.

Concurrently, place a New Order for your preferred item. Our intuitive website provides a smooth ordering experience, enabling you to select your replacement item with minimal effort.

refunds

After receiving and thoroughly examining your return, we will immediately inform you of the approval decision. Approved refunds are processed to your original payment method within 3 to 7 business days. Should your refund not appear in your account after 10 business days following approval, please contact our support team at support@curapetmd.com for immediate assistance.

At CuraPet, we genuinely appreciate your business, and our dedication includes ensuring a smooth and effective return and refund experience for our valued customers. Should you have questions or need assistance at any point, our customer service team stands ready to help at support@curapetmd.com. Your satisfaction is our highest priority, and we are grateful for the chance to serve you.